Privacy Policy

Miteri Mart (“we,” “us,” or “our”), based in Brisbane, Queensland, operates the website https://www.miterimart.com.au (the “Site”). We are committed to safeguarding the privacy of individuals who interact with our services. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you visit, use our services, make a purchase from our Site, or otherwise communicate with us regarding the Site (collectively, the “Services”). 

For the purposes of this Privacy Policy, "you" and "your" refer to you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected. By accessing or using our Site or Services, you agree to the collection, use, and handling of your personal information as described in this Privacy Policy. If you do not agree with the terms of this policy, please do not use the Site or submit any personal information. This Privacy Policy is in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and applicable Queensland legislation. 

Effective Date: 23/04/2025 

This Privacy Policy is effective as of the date above and supersedes any prior policies. 

Related Policies: 

This Privacy Policy forms part of and should be read in conjunction with our Terms and Conditions. 

1.Definitions 

The following terms used in this Privacy Policy shall have the meanings set out below for clarity and legal precision: 

1.1 "Personal Information" 

Means any information or opinion about an identified individual, or an individual who is reasonably identifiable, whether the information is true or not, and whether recorded in a material form or not. Examples include your name, address, email, phone number, payment details, and IP address. 

1.2 "Sensitive Information" 

A specific subset of personal information that includes data such as racial or ethnic origin, political opinions, religious or philosophical beliefs, sexual orientation, health information, genetic or biometric data, or membership in professional or trade associations. Miteri Mart does not collect this information without your express consent. 

1.3 "You" / "Your" 

Refers to any individual who accesses or uses the Services provided by Miteri Mart, including customers, visitors to the Site, and individuals who communicate with us. 

1.4 "We" / "Us" / "Our" 

Refers to Miteri Mart, a business operating in Brisbane, Queensland, and the owner of the Site https://www.miterimart.com.au. 

1.5 "Services" 

Means all products, features, content, tools, support functions, and transactions offered by Miteri Mart through the Site or otherwise, including ordering groceries, creating an account, and communicating with customer support. 

1.6 "Site" 

Refers to the Miteri Mart website located at https://www.miterimart.com.au, including all pages, subdomains, and content. 

1.7 "Usage Data" 

Refers to information automatically collected when you use our Services, such as your IP address, browser type, device identifiers, site interaction data, and logs collected via cookies or similar technologies. 

1.8 "Cookies" 

Small data files stored on your device when you visit our Site, used to enhance your experience, track preferences, analyse user behaviour, and facilitate marketing and advertising efforts. 

1.9 "Third Parties" / "Third-Party Service Providers" 

Refers to external vendors or partners that we engage to provide operational services such as payment processing, delivery fulfillment, IT hosting, analytics, or marketing services. 

1.10 "Consent" 

Means your voluntary agreement for Miteri Mart to collect, use, or disclose your personal information for specified purposes. Consent may be express (e.g., ticking a box) or implied through conduct (e.g., continuing to use the Site). 

1.11 "De-identified Information" 

Information that has been anonymised so that the individual to whom it relates is no longer identifiable. This data may be used for analytical or service improvement purposes. 

2. Information We Collect 

At Miteri Mart, we collect various types of personal information to provide our Services. This may include: 

2.1 Information We Collect Directly From You 

We collect personal information that you provide directly to us, including: 

• Your full name, email address, postal and billing addresses, and contact number. 
• Order details, such as items purchased, delivery instructions, and transaction dates. 
• Account-related information, such as usernames, passwords, and security questions. 
• Any additional information you provide to us directly, such as through contact forms or customer support interactions. 

Some Services may require you to provide specific personal information to fully access features, and you may choose not to provide certain details. However, refusing to provide necessary information may restrict your ability to use certain features or Services. 

2.2 Information We Collect About Your Usage 

We also automatically collect information related to your interaction with our Services (referred to as "Usage Data") through the use of cookies, pixels, and similar tracking technologies. This data may include: 

• Device information, such as your IP address and browser details. 
• How you access and use our Site, including browsing activity, purchase history, and login details (such as usernames, passwords, and other account details). 

Usage Data helps us understand how users interact with our Site and improve the overall user experience. 

2.3 Information We Obtain from Third Parties 

We may obtain personal information from third-party sources, such as: 

• Our third-party payment processors who handle your payment details for order fulfillment. 
• Service providers and platforms that support our Site. 
• Marketing and analytics partners who help us improve our services and communication with you. 

Any personal data obtained from third parties will be treated in accordance with this Privacy Policy. 

Through public sources or when required by law or regulation. 

All personal information we collect is handled in compliance with relevant data protection laws. 

3. How We Use Personal Information 

Miteri Mart uses the personal information we collect for several purposes, including but not limited to: 

• Providing Services: To process your payments, fulfill orders, manage your account, and arrange shipping and returns. 
• Marketing and Advertising: To send you promotional emails, offers, or advertisements, where you’ve provided consent or as permitted by law. 
• Fraud Prevention and Security: To detect, investigate, and prevent any fraudulent, illegal, or malicious activity to protect our Services and customers. 
• Communication and Service Improvement: To communicate with you regarding your orders, account, or support inquiries, and to enhance your experience with our Services. 

Additionally, we may anonymize or aggregate personal information for statistical, research, or analytical purposes to improve our Services. 

4. How We Disclose Your Personal Information 

We understand the importance of protecting your personal information. In certain circumstances, we may disclose your personal information to third parties in compliance with applicable laws and for legitimate business purposes, as described below. We only disclose your personal information when necessary, and always in accordance with this Privacy Policy. 

4.1 Third-Party Service Providers 

We may share your personal information with trusted third-party service providers who help us operate our business, including the following: 

• Payment Processors: To process payments for the products you order from us, we will share the necessary payment details (such as credit card information and billing address) with our payment processors. 
• Shipping and Fulfillment Providers: To complete orders, we may need to share your shipping address and order details with delivery partners to facilitate shipping and delivery. 
• IT Services and Hosting Providers: We work with third-party vendors to manage our website, ensure it runs smoothly, and provide customer support. 
• Data Analytics Providers: We may share information with third parties who help us analyze user interactions on our site, so we can improve our Services and provide a better user experience. 

These third-party providers will only have access to your information as necessary to perform their functions, and they are required to handle your personal information in accordance with this Privacy Policy. 

4.2 Business and Marketing Partners 

We may share your personal information with carefully selected business and marketing partners for the purposes of: 

• Sending promotional communications. 
• Providing you with personalized offers and advertisements based on your preferences. 

Our business partners will handle your personal information in accordance with their privacy policies. If we engage in marketing activities, we will always give you the option to opt out or manage your communication preferences. 

4.3 Legal and Regulatory Disclosures 

We may disclose your personal information in the following circumstances: 

• Legal Obligations: If required by law, we may disclose your personal information to comply with legal obligations, such as responding to subpoenas, warrants, or other lawful requests by public authorities. 
• Business Transactions: If Miteri Mart undergoes a merger, acquisition, or sale of assets, your personal information may be transferred as part of that transaction. 
• Protecting Our Rights: If necessary, we may disclose your information to protect the rights, property, or safety of Miteri Mart, our users, or the public. This includes responding to security threats or to defend against claims or legal disputes. 

5. Categories of Personal Information We Disclose 

The following categories of personal information may be disclosed to third parties as described above: 

• Identifiers: Basic contact details such as your name, address, email, and phone number. 
• Commercial Information: Order details, payment information, and customer support inquiries. 
• Internet or Network Activity: Usage data such as IP address, device information, and browsing behaviour on our site. 
• Geolocation Data: Location information, which may be derived from your IP address or other methods. 

We ensure that any third parties with whom we share your data will respect your privacy and comply with applicable laws. 

Sensitive Information 

Miteri Mart does not collect or disclose sensitive personal information (such as racial or ethnic origin, health information, or government identifiers) without your explicit consent. If such sensitive information is required, we will ensure you are fully informed, and your consent is obtained prior to any disclosure. 

6. Opting Out of Disclosures 

You have the right to request that we refrain from disclosing your personal information to certain third parties for marketing purposes. You may opt-out of receiving marketing communications at any time by using the unsubscribe feature in any marketing email or by contacting us directly. 

7. Use of Cookies and Tracking Technologies 

Our Site uses cookies and similar tracking tools for the following purposes: 

• To enhance your browsing experience by remembering your preferences. 
• To analyse website traffic and usage patterns. 
• To enable basic site functionality, such as shopping cart tracking and user session maintenance. 
• To facilitate targeted advertising and marketing efforts, where permitted. 

You may choose to disable cookies through your browser settings; however, this may impact your ability to access certain features or services on the Site. 

8. Third-Party Websites and External Links  

Our website may contain links to third-party websites or online services that are not owned or operated by Miteri Mart. These links are provided for your convenience and do not constitute an endorsement or recommendation of the linked websites or their content, unless otherwise stated. Once you leave our website or interact with a third-party feature (such as a social media plugin), you will no longer be subject to this Privacy Policy. We do not control, and are not responsible for, the privacy practices, content, or security of any third-party websites. We recommend that you review the privacy and security policies of each website you visit before providing any personal information. Please note that any information you share in public areas of our Services or on third-party platforms (such as social media pages) may be accessible to others and used by them independently of Miteri Mart. We cannot control how your personal information is used in these contexts. 

9. Data Security and Data Retention policy 

Miteri Mart is committed to ensuring that your personal information is stored securely. We employ industry-standard security technologies and protocols to protect data from unauthorised access, modification, misuse, or loss. All credit card transactions are processed via secure encryption technologies and are not stored on our servers. 

Despite our efforts, no transmission over the Internet can be guaranteed as completely secure. Therefore, any transmission is undertaken at your own risk. In the event of an eligible data breach (as defined under the Privacy Act 1988), Miteri Mart will promptly investigate the breach and, where required, notify affected individuals and the Office of the Australian Information Commissioner (OAIC). We will include details of the nature of the breach, the information involved, and recommendations for what you can do in response. 

We retain personal information only as long as reasonably necessary for the purposes described in this Privacy Policy, as required by law (e.g., tax or accounting obligations), resolve disputes or enforce other applicable contracts and policies.  

10. Information Relating to Children 

Our services are not intended for use by individuals who are not legally able to provide valid consent under applicable Australian privacy laws. We do not knowingly collect personal information from individuals classified as children without appropriate parental or guardian consent.  

In accordance with the guidelines of the Office of the Australian Information Commissioner (OAIC), we assume that individuals aged 15 years and older have the capacity to provide informed consent to the collection and handling of their personal information. If you are under 15, please do not provide any personal information unless your parent or legal guardian has provided consent. 

If you are a parent or guardian and believe your child has provided us with personal information without your consent, please contact us using the details provided below so we can delete that information promptly. 

As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we “sell” or “share” (as those terms are defined under applicable law) the personal information of individuals under 16 years of age. 

11. Customer Rights 

In accordance with the Privacy Act 1988 (Cth) and the Information Privacy Act 2009 (Qld), individuals whose personal information is collected and held by Miteri Mart are entitled to exercise the following rights, subject to lawful exceptions, verification requirements, and any limitations provided under applicable law: 

11.1 Right to Access 

You have the right to request access to the personal information we hold about you, including details about how that information is used or disclosed. Upon receiving a valid request, we will provide access within a reasonable timeframe, unless an exemption applies under relevant legislation. 

11.2 Right to Correction 

You may request that we correct any personal information held about you that is inaccurate, incomplete, out of date, or misleading. We will take reasonable steps to ensure that such information is corrected upon verification. 

11.3 Right to Deletion 

In certain circumstances, and where it is lawful and appropriate to do so, you may request the deletion or de-identification of your personal information. 

11.4 Right to Data Portability 

Where technically feasible and permitted by law, you may request to receive a copy of your personal information in a structured, commonly used and machine-readable format. You may also request that we transmit this data to another entity, where applicable. 

11.5 Right to Restrict Processing 

You may request that we restrict the use or disclosure of your personal information in specific situations, including when the accuracy of the data is contested or when you object to its use. 

11.6 Right to Withdraw Consent 

Where we rely on your consent to process your personal information, you may withdraw that consent at any time. This includes opting out of direct marketing communications, which can be done via the unsubscribe link in such communications or by contacting us directly. 

11.7 Right to Appeal 

If we refuse to act on your request, you have the right to appeal our decision. Appeals must be submitted in writing to the contact details provided in this policy. We will respond in accordance with the applicable legal requirements. 

11.8 Communication Preferences 

You may manage your communication preferences, including opting out of promotional emails, by using the unsubscribe facility included in such emails. Please note that transactional and account-related messages will still be sent regardless of your marketing preferences. 

11.9 Non-Discrimination 

We will not discriminate against you for exercising any of your privacy rights under Australian law. 

11.10 Verification of Identity 

To safeguard your personal information, we may require you to verify your identity prior to processing any request. Verification may involve confirming details such as your email address or account information. If you appoint an authorised agent to act on your behalf, we may require written evidence of such authority and verification from you directly. 

11.11 Exercising Your Rights 

To exercise any of the rights described above, please contact us using the contact details set out in Section 7 (Complaints and Contact Information) of this Privacy Policy. We will respond to your request in a timely manner and in accordance with applicable legal timeframes. 

12. Cross-Border Disclosure: 

Some personal information may be stored or processed in countries outside Australia where privacy laws may differ. Where we transfer personal information overseas, we ensure appropriate safeguards are in place, including contractual obligations to protect your data in accordance with this Privacy Policy and applicable Australian privacy laws. 

13. Automated Decision-Making: 

We may use automated systems for fraud detection, marketing, or service improvement. You have the right to request a human review of decisions made solely by automated processing if they significantly affect you. 

14. Employee Access to Information: 

Only authorised personnel with a legitimate business need have access to your personal information. All employees are subject to confidentiality obligations. 

15. Complaints and Enquiries 

If you have any questions, concerns, or complaints regarding your personal information or this Privacy Policy, please contact us in writing at: 

Miteri Mart Brisbane, Queensland 

30 Canterbury Bells Circuit, Springfield Lakes, QLD, 4300, AU 

Email: support@miterimart.com.au 

We take complaints seriously and will respond within a reasonable timeframe. If you are not satisfied with our response, you may contact your local data protection authority. 

16. Updates to This Policy 

Miteri Mart reserves the right to update this Privacy Policy at any time. Changes will be effective immediately upon posting to our website. We encourage users to regularly review this page to stay informed about how we protect your information. 

Continued use of our website or services following any changes signifies your acceptance of the updated policy.