Refund and Return Policy

At Miteri Mart, your satisfaction is our priority. We are committed to ensure that all products meet our high-quality standards and your expectations. If you are not fully satisfied with your purchase, please refer to our return and refund policy below: 

Faulty Products 

If you receive a faulty or damaged product, please contact us within 24 hours of receiving the goods. We will arrange a return and issue a full refund for the faulty item. Please note, you may be asked to provide evidence (such as photos) of the damage or defect for processing. 

Perishable Goods 

For highly perishable items such as meat, fish, and vegetables, we kindly request that you inspect your order immediately upon delivery. Any concerns regarding the condition or quality of these items must be reported at the time of delivery, while the delivery personnel are still present. This enables us to take prompt and appropriate action. Please note that returns for perishable goods will only be accepted under these conditions. 

Change of Mind 

If you simply change your mind, we offer a 7-day return policy for non-perishable items. Returns are only accepted if the product is in its original, unopened packaging, and in resalable condition. Please note, the item must be returned within 7 days from the date of receipt. Returns for items that have been used or opened will not be accepted. 

Return Process 

To initiate a return or request a refund, please contact us at info@miterimart.com.au or call us at 0430967789. We will guide you through the return process and provide the necessary instructions.  

Refunds 

After the product has been returned, we will process a refund to your original payment method. Please note that the refund may not be immediate and allow up to 5-7 business days for the refund to be reflected in your account, depending on your bank or payment provider. Refunds will be processed once the return meets the conditions outlined in this policy. 

Return Shipping Costs 

In the event of a change of mind or non-faulty product return, the customer will be responsible for the return shipping costs. We recommend using a tracked service to ensure the safe return of the product. 

Customer Satisfaction Guarantee 

At Miteri Mart, we want you to be completely satisfied with your purchase and we are dedicated to ensuring you have a positive shopping experience. If you encounter any issues or have questions regarding your order, we are here to help. Please feel free to contact us, and we will do everything in our power to resolve the issue to your satisfaction. Your satisfaction is our priority. “ 

We value your business and are dedicated to making your shopping experience as smooth and enjoyable as possible. Thank you for choosing Miteri Mart! 

“LET US SERVE YOU AT YOUR DOORSTEP”